Meringo Sun SMS and Mobile Messaging Terms and Conditions

Last updated: 9 September 2026

These SMS & Mobile Messaging Terms and Conditions (“SMS Terms”) apply to marketing and promotional text messages sent by or on behalf of Meringo Sun, ABN 11 972 401 662.

Our SMS program is designed to keep our community in the loop about new releases, pre-sales, restocks, events, offers, community news and other Meringo Sun updates. Participation in SMS marketing is completely optional and is not a condition of purchasing from Meringo Sun.

By choosing to subscribe to Meringo Sun SMS marketing, you agree to these SMS Terms.

1. Consent to receive SMS marketing

We will send you SMS marketing where you have consented to receive it or where we are otherwise permitted to do so under applicable Australian law.

You may provide consent through:

an SMS marketing sign-up form on www.meringosun.au
a separate marketing option at checkout
a pre-sale or launch registration
a competition, promotion or event where SMS marketing consent is clearly requested
an in-person Meringo Sun market or event
a keyword or other SMS subscription process
another method through which you clearly agree to receive SMS marketing from Meringo Sun

Where required, we will keep appropriate records of your consent, including information about when and how it was provided.

2. Providing your mobile number doesn't automatically subscribe you

Providing your mobile number for another purpose does not by itself mean that you have subscribed to Meringo Sun SMS marketing.

For example, you may provide your mobile number so that we can:

process or fulfil an order
arrange delivery
provide Australia Post or carrier notifications
arrange local pickup
manage a pre-order
issue a receipt
provide customer support
manage a return or exchange
process a wholesale order
respond to an enquiry

We will not treat providing a mobile number for one of these purposes as SMS marketing consent unless you have separately agreed to receive marketing or we are otherwise permitted by law to send the relevant communication.

3. What we'll send you

If you subscribe to Meringo Sun SMS marketing, messages may include:

new collection announcements
new product releases
pre-sale and launch information
early-access opportunities
product restocks
Meringo Sun events
offers and promotions
community initiatives
relevant product updates
invitations to participate in Meringo Sun activities or campaigns
other Meringo Sun news we think may be relevant to our community

Message frequency may vary depending on what's happening at Meringo Sun.

We want our messages to be useful, not noise, so we'll aim to keep our SMS communication relevant and purposeful.

4. Transactional and service messages

SMS messages relating to an order or service you have requested are different from SMS marketing.

If you provide your mobile number when purchasing from or interacting with Meringo Sun, we or our service providers may use it where reasonably necessary to provide services you have requested.

These messages may include:

order confirmations
payment or order-status information
pre-order updates
shipping notifications
Australia Post or carrier tracking updates
delivery notifications
local pickup notifications
return or exchange communications
customer service messages
fraud or security communications
other important information relating to your order or requested service

Where a message is genuinely transactional or otherwise not a commercial electronic message under applicable law, it may be sent separately from our SMS marketing program.

Where a transactional message also includes marketing or promotional material, we will treat it as a commercial message where required by law.

Unsubscribing from marketing does not necessarily prevent Meringo Sun or a service provider from sending essential non-marketing communications reasonably necessary to fulfil an order or service you requested.

5. Message frequency

There is no fixed number of marketing messages you will receive unless a particular Meringo Sun promotion or subscription expressly states otherwise.

Message frequency may increase around launches, pre-sales, events or other relevant Meringo Sun activity.

You can unsubscribe at any time.

6. Unsubscribing

You're always free to change your mind.

Every Meringo Sun commercial SMS will provide or support an appropriate way to unsubscribe as required by applicable Australian law.

Depending on the technology used to send the message, you may be able to unsubscribe by replying:

STOP

Where replying STOP is not technically available, we will provide another functional unsubscribe method.

You may also contact Meringo Sun using the details below and ask us to remove your mobile number from SMS marketing.

We will process valid unsubscribe requests within the timeframe required by applicable Australian law.

Meringo Sun does not charge a fee to unsubscribe. Your telecommunications provider's usual messaging or data charges may apply.

Once your unsubscribe request has been processed, we will stop sending marketing SMS messages to that mobile number unless:

you subsequently choose to subscribe again
the communication is otherwise permitted or required by law

7. Resubscribing

If you unsubscribe and later decide you'd like to hear from us again, you can resubscribe using an available Meringo Sun SMS sign-up method.

Your new consent will apply from the time you resubscribe.

8. Your mobile number

You are responsible for providing a valid mobile number that you own or are authorised to use.

If your mobile number changes or is disconnected, please update your details or let us know where appropriate.

If you later subscribe using a new mobile number, your consent will apply to that number according to the consent you provide.

Please don't provide another person's mobile number without their permission.

9. Message and data charges

Meringo Sun does not charge a subscription fee to receive our SMS marketing unless we expressly tell you otherwise before you subscribe.

However, standard SMS, mobile, roaming, data or other charges imposed by your telecommunications provider may apply.

You are responsible for charges imposed by your telecommunications provider.

If you're unsure about your mobile plan or applicable charges, please contact your provider.

10. Message delivery

SMS delivery relies on telecommunications networks, mobile carriers and technology providers that aren't entirely within Meringo Sun's control.

Messages may occasionally be:

delayed
blocked
duplicated
delivered out of sequence
unable to be delivered

To the extent permitted by law, we cannot guarantee that every SMS will be delivered or received at a particular time.

Nothing in these SMS Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

11. Third-party SMS providers

Meringo Sun may use third-party technology or telecommunications providers to send and manage SMS communications.

Where reasonably necessary to operate the service, we may provide those organisations with information including:

your mobile number
your name where applicable
your consent status
the date or method of consent
marketing preferences
messages sent to you
interactions with messages
unsubscribe status

These providers may process information on behalf of Meringo Sun or, in some circumstances, under their own privacy terms.

Our handling of personal information is explained further in the Meringo Sun Privacy Policy.

12. Privacy

We respect your privacy and want you to understand how your information is used.

When you subscribe to SMS marketing, Meringo Sun may collect, hold and use information including:

your name
mobile number
date and method of subscription
evidence or records of consent
marketing preferences
messages sent to you
your interactions with those messages
unsubscribe requests
unsubscribe status

We may use this information to:

operate our SMS marketing program
send communications you have agreed to receive
manage your preferences
manage consent and unsubscribe requests
understand how our communications perform
maintain appropriate records
comply with applicable legal obligations

For more information about how Meringo Sun collects, uses, stores and discloses personal information, please read our Privacy Policy at meringosun.au.

13. Overseas processing

Some SMS, ecommerce, marketing or technology providers used by Meringo Sun may process or store information outside Australia.

Our Privacy Policy provides further information about overseas storage, processing and disclosure.

As our technology providers may change as Meringo Sun grows, we may update our Privacy Policy and these SMS Terms where appropriate.

14. Australian spam laws

Meringo Sun aims to conduct its SMS marketing in accordance with applicable Australian laws, including the Spam Act 2003 (Cth) and associated requirements.

This includes requirements relating to:

consent for commercial electronic messages
identifying Meringo Sun as the sender
providing appropriate sender contact information
providing a functional way to unsubscribe

Meringo Sun will not use address-harvesting software or knowingly use lists generated through address-harvesting software for the purpose of sending commercial electronic messages in circumstances prohibited by Australian law.

15. Sender identification

Commercial SMS messages sent by or on behalf of Meringo Sun will identify Meringo Sun as the sender as required by applicable Australian law.

Depending on our SMS provider and telecommunications arrangements, messages may appear using:

the Meringo Sun name or registered sender ID
a dedicated mobile or SMS number
a short code
another sender identifier used by our authorised messaging provider

The sender information or number used may change if Meringo Sun changes technology or telecommunications providers.

Where this occurs, it does not change your ability to unsubscribe from Meringo Sun marketing.

16. Links in SMS messages

Meringo Sun SMS messages may contain links to:

meringosun.au
product or collection pages
pre-sale pages
event information
review pages
account or order information
other relevant Meringo Sun services

Please take reasonable care when opening links in SMS messages.

If you're unsure whether a message claiming to be from Meringo Sun is genuine, don't provide payment details, passwords or other sensitive information through the message.

17. Security and scams

Meringo Sun will never ask you to send your complete payment card details or account password to us by SMS.

If you receive a suspicious message claiming to be from Meringo Sun, please contact us directly through the contact details published on our Website.

18. Changes to these SMS Terms

We may update these SMS Terms from time to time to reflect changes to:

our SMS program
our technology or telecommunications providers
our business practices
applicable laws and regulations

The current version will be published on meringosun.au and will show the date it was last updated.

Changes to these SMS Terms do not remove your right to unsubscribe from SMS marketing at any time.

19. Ending or changing the SMS service

Meringo Sun may change, suspend or discontinue its SMS marketing program.

If we discontinue the program, this will not affect rights or obligations that arose before it ended.

We may also change the technology provider, sending number or sender identification used to provide the service.

20. Relationship with our other policies

These SMS Terms should be read together with the:

Meringo Sun Privacy Policy
Meringo Sun Terms & Conditions

Our Privacy Policy explains how we handle personal information generally.

If you make a purchase from Meringo Sun, the Terms and Conditions and any applicable Per-Order Terms also apply to that purchase.

Nothing in these SMS Terms overrides rights that cannot lawfully be excluded or restricted.

21. Contact Meringo Sun

Have a question about Meringo Sun SMS messages, your consent, your personal information or unsubscribing?

Please get in touch.

Meringo Sun
ABN 11 972 401 662
Website: www.meringosun.au
Email: elliott@meringosun.au

For privacy-related questions, please refer to our Privacy Policy or contact us using the details above.

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