Privacy Policy

Last updated: 9 September 2026

At Meringo Sun, we value your trust and respect your privacy.

This Privacy Policy explains how Meringo Sun, ABN 11 972 401 662 (“Meringo Sun”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you visit www.meringosun.au, purchase from us, pre-order products, interact with us at markets or events, make a wholesale purchase, contact us, subscribe to marketing, leave a review or otherwise engage with Meringo Sun.

We aim to handle personal information responsibly, transparently and securely and, where applicable, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Nothing in this Privacy Policy limits any privacy rights available to you under applicable law.

1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

The types of personal information we collect depend on how you interact with Meringo Sun.

2. Personal information we collect

Website and device information

When you visit www.meringosun.au, certain information may be collected automatically.

Depending on the technologies used on our website, this may include:

• your IP address
• browser type and version
• device type
• operating system
• approximate location
• time zone
• pages or products you view
• search terms
• referring websites or links
• dates and times of website activity
• how you navigate and interact with the website
• shopping cart activity
• cookie and similar technology information

We may use this information to:

• operate and display the website correctly
• maintain website functionality and security
• understand how customers use the website
• improve our website and customer experience
• identify technical issues
• understand product interest
• measure website and marketing performance
• prevent or investigate fraud or misuse

This information may be collected through Shopify and technologies such as cookies, pixels, tags, analytics tools and log files.

3. Order and purchase information

When you make or attempt to make a purchase from Meringo Sun, we may collect information including:

• your full name
• email address
• mobile or phone number
• billing address
• delivery address
• delivery or local pickup preference
• products, sizes, colours and quantities ordered
• order number
• purchase and order history
• transaction information
• payment status
• shipping and tracking information
• communications relating to your order
• other information reasonably necessary to process your purchase

We use this information to:

• receive and process your order
• process or facilitate payment
• provide order confirmations
• prepare and pack your products
• arrange shipping and delivery
• provide local pickup where selected
• send delivery and tracking updates
• process returns, exchanges and refunds
• communicate with you about your purchase
• manage customer service enquiries
• maintain appropriate transaction and business records
• detect or investigate suspected fraud
• comply with legal and regulatory requirements

Payment information

Payments made through www.meringosun.au may be processed by Shopify or other third-party payment providers.

Meringo Sun does not necessarily receive or store your complete payment card details where those details are processed directly by a secure payment provider.

Payment providers may collect and process information in accordance with their own privacy policies and terms.

4. Pre-order information

If you place a pre-order, we collect and use your personal information in substantially the same way as other purchase information.

Pre-orders involve a longer period between purchase and dispatch, we may also use your contact details to:

• provide production or expected dispatch updates
• notify you of significant changes to estimated timelines
• confirm changes to your order where available
• arrange delivery or local pickup
• respond to questions about your pre-order

We will not treat placing a pre-order as consent to receive unrelated marketing unless you have separately consented or we are otherwise permitted by law to send that communication.

5. Wholesale information

Meringo Sun provides a wholesale purchasing journey for approved or prospective stockists.

If you enquire about wholesale, access our wholesale area or place a wholesale order, we may collect:

• your name
• business or trading name
• business contact person's name
• email address
• mobile or phone number
• business or delivery address
• products and quantities ordered
• order and payment information
• account or login information where applicable
• communications with Meringo Sun
• information reasonably necessary to administer our wholesale relationship

We may use this information to:

• assess and manage wholesale enquiries
• provide access to wholesale services
• process wholesale orders
• communicate with stockists
• arrange delivery
• manage accounts and payments
• provide customer service
• maintain our business records

6. Market and event purchases

If you purchase from Meringo Sun at a market, event, pop-up or other in-person location, we may collect personal information where necessary to:

• process your payment
• provide a digital receipt
• manage a return or exchange
• record your purchase
• invite you to provide a product review
• provide another service you request

Providing your email address or mobile number for a receipt or transaction does not by itself mean that you have agreed to receive Meringo Sun marketing.

Where we invite you to join our marketing community at a market or event, marketing consent will be obtained separately where required.

7. Customer support and contact information

If you contact Meringo Sun through our website, email, social media, a contact form or another communication channel, we may collect:

• your name
• email address
• mobile or telephone number
• order information
• social media username where relevant
• correspondence with us
• photographs you send us
• information about a product or fit issue
• any other information you choose to provide

We use this information to answer your question, provide customer support, resolve product or order issues and improve our products and services.

Please avoid providing sensitive personal information unless it is genuinely necessary for us to assist you.

8. Reviews and feedback

If you leave a product review or provide feedback, we may collect information including:

• your name or display name
• email address
• order or purchase information
• product purchased
• rating
• written review or feedback
• photographs or other content you voluntarily provide
• information relating to our response to your feedback

We may use this information to:

• verify that a review relates to a purchase where applicable
• administer and publish reviews
• understand customer experiences
• improve our products and service
• contact you about a problem you have reported
• provide customer support
• monitor the performance of our products

Low-rating customer care

Where a review identifies a possible product or service issue, Meringo Sun may use the contact information associated with your review or purchase to contact you privately and offer assistance.

A lower rating will not, by itself, prevent an otherwise genuine review from being published under our applicable review and moderation processes.

9. Community contribution program

Meringo Sun may operate initiatives through which we make contributions to selected community organisations.

Where you are invited to nominate a participating community organisation after submitting a review or through another eligible initiative, we may collect:

• your selected organisation
• information linking that selection to an eligible review, purchase or initiative
• administrative information needed to calculate and manage Meringo Sun's community contributions

We use this information to:

• record customer selections
• calculate how Meringo Sun contributions should be allocated
• administer the community contribution program
• maintain internal records
• report aggregated community impact

We do not need to provide participating community organisations with your personal information simply because you selected them unless this is necessary for the initiative, you have consented, or disclosure is otherwise permitted or required by law.

Where we report community contribution results publicly, we may use aggregated or de-identified information.

10. Marketing information

If you choose to join the Meringo Sun community, subscribe to updates, register for launch or pre-sale information, or otherwise consent to marketing, we may collect:

• your name
• email address
• mobile number where applicable
• date and method of subscription
• marketing preferences
• consent records
• emails or messages sent to you
• interactions with our communications
• unsubscribe status

We may use this information to share:

• new product releases
• pre-sales
• restocks
• launch information
• events
• promotions and offers
• Meringo Sun news
• community initiatives
• behind-the-scenes updates
• other relevant Meringo Sun communications

Signing up for marketing is voluntary and is not a condition of purchasing Meringo Sun products.

11. Email marketing

Where you have consented or where we are otherwise permitted to do so, we may send commercial email communications.

You can unsubscribe at any time using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages about an order, payment, delivery, return, customer service enquiry or another service you have requested.

12. SMS marketing

If you separately consent to receive Meringo Sun SMS marketing, we may use your mobile number and related consent information to send promotional SMS communications.

SMS marketing is governed by our SMS & Mobile Messaging Terms & Conditions in addition to this Privacy Policy.

Providing a mobile number for delivery, local pickup, customer service or another transactional purpose does not by itself mean you have subscribed to SMS marketing.

You can unsubscribe from SMS marketing at any time using the unsubscribe method provided in the message or by contacting us.

13. Abandoned carts

Where permitted by applicable law and supported by our website and marketing settings, we may use information relating to an incomplete checkout or abandoned cart to:

• preserve your cart
• remind you about products left in your cart
• assist you in completing your purchase

Any marketing communication relating to an abandoned cart will be sent only where we have an appropriate basis to contact you.

14. How we collect personal information

We may collect personal information:

• directly from you
• when you visit www.meringosun.au
• when you place an order or pre-order
• when you make a market or wholesale purchase
• when you complete a form
• when you contact us
• when you subscribe to marketing
• when you submit a review
• when you participate in our community contribution program
• through Shopify and services connected to our store
• from payment, shipping and fulfilment providers
• from analytics or advertising services where applicable
• from social media platforms where you interact with us
• from other sources where you have consented or collection is otherwise permitted by law

We need certain identifying information to provide services such as fulfilling an order, processing a payment, arranging delivery or handling a return.

15. How we use personal information

We may collect, hold, use or disclose personal information to:

• operate www.meringosun.au
• provide and sell Meringo Sun products
• process purchases and pre-orders
• provide wholesale services
• process or facilitate payments
• arrange shipping, delivery and local pickup
• send transactional order communications
• manage returns, exchanges and refunds
• provide customer support
• administer reviews and feedback
• administer our community contribution program
• maintain customer and transaction records
• understand how customers use our website
• improve our Website, products and services
• measure marketing and Website performance
• maintain Website and transaction security
• detect, investigate or prevent fraud and misus;
• send marketing where appropriately authorised
• fulfil our contractual obligations
• maintain tax, financial and business records
• establish, exercise or defend legal rights
• comply with applicable laws
• protect Meringo Sun, our customers and other people

We will not sell a database of your personal information or customer contact details to another business for that business's independent marketing purposes.

16. Shopify and service providers

Meringo Sun uses Shopify to operate our online store.

To run our business and provide products and services, we may provide relevant personal information to trusted service providers, including:

• Shopify
• payment processors and payment gateways
• Australia Post and other shipping or logistics providers
• website hosting and technology providers
• email marketing providers
• SMS messaging providers
• customer support providers
• product review platforms
• analytics providers
• advertising platforms
• social media platforms where applicable
• fraud and security services
• accountants, lawyers, insurers and other professional advisers
• other suppliers reasonably required to operate Meringo Sun

We aim to disclose only information reasonably necessary for the relevant service or purpose.

Some organisations may independently collect or process information under their own privacy policies.

17. Cookies and similar technologies

Meringo Sun may use cookies and similar technologies to help our website function and understand how it is used.

A cookie is a small amount of information stored on your browser or device.

Depending on our website configuration, cookies and similar technologies may help us:

• keep products in your shopping cart
• remember Website preferences
• maintain essential Website functions
• protect Website and checkout security
• understand Website traffic
• understand which pages and products are popular
• improve Website performance
• identify technical problems
• measure marketing campaigns
• provide or measure relevant advertising where applicable

Cookies may include essential, functional, performance, analytics and advertising technologies.

You can generally manage cookies through your browser settings and, where available, through cookie preferences provided on our website.

Disabling some cookies may affect the way www.meringosun.au works.

Where consent is required for a particular cookie or tracking technology, we will seek that consent as required.

18. Analytics and advertising technologies

Meringo Sun may use analytics, advertising or social media technologies to better understand how people interact with our Website and marketing.

Depending on which platforms are enabled, these services may process information relating to:

• Website visits
• pages viewed
• products viewed
• purchases
• advertising interactions
• device information
• cookie or similar identifiers

We will update this Privacy Policy or our website privacy settings where necessary as our technology and advertising platforms change.

19. Sharing personal information

We may disclose personal information:

• to service providers assisting us to operate Meringo Sun
• to shipping providers to deliver your order
• to payment providers to process transactions
• where you ask or consent to the disclosure
• where reasonably necessary to investigate fraud or security incidents
• to professional advisers
• in connection with a lawful sale, restructure or transfer of the business where appropriate safeguards apply
• where required or authorised by Australian law
• in response to a valid legal process
• where reasonably necessary to establish, exercise or defend legal rights

We do not disclose personal information simply because another organisation asks for it. Disclosure must have an appropriate business or legal basis.

20. Overseas storage, processing and disclosure

Some service providers used by Meringo Sun may operate, store information or process information outside Australia.

These may include providers involved in:

• ecommerce
• cloud hosting
• payments
• email or SMS communication
• reviews
• analytics
• advertising
• customer support

The countries involved depend on the providers and systems Meringo Sun uses and may change over time.

Where applicable Australian privacy law requires us to take particular steps in connection with an overseas disclosure of personal information, we will take the steps required in the circumstances.

Where reasonably practicable and required, we will update this Privacy Policy to identify relevant countries once Meringo Sun's final service providers and data arrangements are confirmed.

We encourage you to review the privacy policies of relevant third-party providers for more information about how they process information internationally.

21. Keeping personal information secure

We take reasonable steps appropriate to our business to protect personal information from:

• misuse
• interference
• loss
• unauthorised access
• unauthorised modification
• unauthorised disclosure

Our measures may include:

• using reputable ecommerce and technology providers
• secure account controls
• appropriate password and authentication practices
• limiting access to information
• maintaining device and system security
• using secure payment processing
• reviewing the information we need to retain

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

22. Data breaches

If Meringo Sun becomes aware of a suspected data breach, we will investigate and take reasonable steps to contain and address it.

Where a notification obligation applies under the Notifiable Data Breaches scheme or other applicable law, we will make the required notifications.

23. How long we retain personal information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or for another lawful purpose.

This may include retaining records to:

• fulfil orders
• manage customer relationships
• administer returns or warranties
• maintain financial and tax records
• resolve disputes
• prevent fraud
• comply with legal obligations
• establish or defend legal claims

Retention periods may vary depending on the type of information and the reason we hold it.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it where appropriate and where we are not required to retain it.

24. Access to your personal information

You may contact Meringo Sun to request access to personal information we hold about you.

We may need to verify your identity before providing information.

Where applicable privacy law provides you with a right of access, we will respond in accordance with those requirements.

There may be circumstances where access can lawfully be refused or limited. Where required, we will explain the reason.

25. Correcting your personal information

We want the information we hold about you to be accurate, complete and up to date.

If you believe information we hold is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us and ask for it to be corrected.

We may need to verify your identity and the requested correction.

Where applicable privacy law applies, we will deal with correction requests in accordance with those requirements.

26. Marketing preferences and withdrawing consent

You can change your marketing preferences or withdraw marketing consent at any time.

You may:

• use the unsubscribe link in a marketing email
• follow the unsubscribe instructions in an SMS
• update available account or marketing preferences
• contact Meringo Sun directly

Withdrawing marketing consent does not affect processing already undertaken lawfully before your withdrawal.

It also does not prevent us from sending transactional communications reasonably necessary to fulfil an order or service you requested.

27. Children's privacy

Meringo Sun's website and products are not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where parental or guardian involvement is legally required.

If you believe a child has provided personal information to us in circumstances where they should not have done so, please contact us.

28. Third-party websites and social media

Meringo Sun may provide links to third-party websites, services or social media platforms.

Those organisations operate independently and may collect or process information according to their own privacy policies.

Meringo Sun is not responsible for the privacy practices of an independent third party.

We encourage you to review the relevant organisation's privacy information before providing personal information.

29. Privacy complaints

If you have a question or concern about how Meringo Sun has handled your personal information, please contact us using the details below.

Please provide enough information for us to understand and investigate your concern.

We will aim to:

1. Acknowledge your complaint
2. investigate the circumstances
3. contact you if we require further information
4. respond within a reasonable period

Where the Privacy Act applies to Meringo Sun and you are not satisfied with our response, you may have the right to complain to the Office of the Australian Information Commissioner (OAIC).

Information about privacy rights and complaints is available at oaic.gov.au.

30. Changes to this Privacy Policy

As Meringo Sun grows, our website, technology and the way we work may change too.

We may update this Privacy Policy from time to time to reflect changes to:

• our products and services
• our website
• technology and service providers
• business practices
• legal and regulatory requirements

The current version will be published on www.meringosun.au and will show the date it was last updated.

31. Contact Meringo Sun

Have a privacy question, want to access or correct your information, or have a concern about how we've handled it?

Please get in touch.

Meringo Sun
ABN 11 972 401 662
Website: www.meringosun.au
Email: elliott@meringosun.au

For privacy enquiries, access or correction requests and privacy complaints, please get in contact with us.

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