Returns, Exchanges, and Refund Policy

Last updated: 9 September 2026

We want you to feel confident and comfortable in your Meringo Sun.

If something isn't right, get in touch and we'll help you work through the options.

This policy is provided by Meringo Sun, ABN 11 972 401 662. It explains Meringo Sun's voluntary change-of-mind returns as well as what happens where a product is faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.

Nothing in this policy limits your rights under the Australian Consumer Law.

Change-of-mind returns

Meringo Sun accepts eligible change-of-mind returns where you contact us within 14 days of receiving your order.

To qualify, the item must be unworn other than for a reasonable try-on, unwashed, unused and in its original condition with all original tags attached.

For swimwear bottoms, the hygiene liner must remain intact and unremoved.

Please try swimwear on over underwear and leave all hygiene protection and tags attached until you're sure you'd like to keep it.

These conditions do not limit your rights where a product is faulty or otherwise fails to comply with the Australian Consumer Law.

Exchanges

For eligible change-of-mind returns, you may request an exchange for another available size or product.

Exchanges are subject to stock availability. Meringo Sun may produce collections in limited quantities, we can't guarantee your preferred replacement will remain available.

Change-of-mind refunds

For an eligible change-of-mind return, Meringo Sun will provide store credit or exchange of product. Due to limited stock, if there is no suitable stock available, a refund may be considered if the product meets return conditions.

Original delivery charges are not refundable for a change-of-mind return.

Unless Meringo Sun agrees otherwise, the customer is responsible for reasonable change-of-mind return postage costs.

Sale and pre-order items

Pre-order products, once delivered, are subject to the applicable return conditions in this policy unless different conditions were clearly disclosed before purchase.

Regardless of sale, promotional or pre-order status, Australian Consumer Law rights continue to apply.

Faulty, damaged or incorrect products

If your Meringo Sun arrives faulty, damaged or incorrect, or you believe it doesn't meet an applicable consumer guarantee, please contact us.

Please provide your name, order number, a description of the issue and photographs where they can reasonably help us assess the problem.

Your remedy will depend on the circumstances and your rights under Australian Consumer Law.

For a major failure, you may be entitled to reject the product and choose a refund or replacement. For a minor failure, Meringo Sun may be entitled to provide an appropriate remedy within a reasonable time.

Where Meringo Sun is responsible for providing a remedy under Australian Consumer Law, reasonable return or collection costs will be dealt with as required by law.

Starting a return

Contact elliott@meringosun.au with your name, order number and details of what you'd like to return.

Please wait for our return instructions before sending the item.

Market purchases

Products purchased directly from Meringo Sun at a market or event may also be eligible under this policy. Please retain your receipt or other reasonable proof of purchase.

Your Australian Consumer Law rights apply regardless of whether you purchased directly from us online or in person.

Stockist purchases

If you purchased Meringo Sun from an independent stockist, please contact that retailer first regarding the return.

This does not affect rights or remedies available under applicable Australian law.

Contact

Meringo Sun
ABN 11 972 401 662
Website: www.meringosun.au
Email: elliott@meringosun.au

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